Zentreks allows you to get outside and stay outside!

Privacy Policy

Last Updated 27 February 2012
This is the Privacy Policy of ZenTreks, Limited (“ZenTreks” or “The Company”) which applies to this website (the “Website”). 

In conjunction with any applicable Terms and Conditions of Use, this policy sets out the basis on which any personal data you provide will be collected, processed, used and stored by us.  Please read it carefully.  By visiting this Website you are accepting and consenting to the practices described in this Privacy Policy which may be amended from time to time.  If you use the Website after we have published such changes, you will be agreeing to be bound by those changes.  If you do not agree to be bound by this policy at any time, you should not use the Website.


You must be at least 13 years old to register with us.  Please do not provide any of your details to us if you are under 13 years old.  If you are between the ages of 13 and 16 please ensure that you have your parent’s or guardian’s consent to register and/or before you provide any personal data to the Website.  Users without this consent are not allowed to provide us with personal data.  If The Company becomes aware that you are under 13 and are attempting to or have submitted personal data via the Website, or that you are between the ages of 13 and 16 and are attempting to or have submitted personal data via the Website without your parent’s/guardian’s permission, The Company will not accept such information and The Company will take steps to remove such information from its records.  This may involve The Company having to access and verify your age and other relevant details.


This Privacy Policy explains the following:
  • What data The Company may collect about you;
  • Analysis tools and our use of cookies on the Website and how you can reject these cookies;
  • How ZenTreks stores and processes data about you;
  • Passwords;
  • How ZenTreks uses data about you;
  • When and how The Company communicates with you;
  • Whether The Company will disclose personal data about you to anyone else;
  • How you can opt-out from receiving communications from us;
  • How you can opt-out from our sharing personal data about you;
  • How long The Company may keep personal data about you; and
  • How to contact us.

Which Data The CompanyMay Collect About You and Why

When you use the Website, there are different ways The Company and any service providers who assist us in managing the Website gather information about you.  When you register with us, The Company may ask for information such as your name, email address, postal address and contact details.  The Companymay keep a record of the information The Company collects on your initial and subsequent visits to the Website and any other information relating to you that The Company may obtain from its suppliers or other third parties.  This record will be stored and processed in the United States and other countries where our servers are located (see further below under “How The Company Stores and Processes Data About You” and “How The Company Uses Personal Data About You”).  All this is necessary for us to recognize you, provide you with the products, services or information you have requested from us and, where appropriate, to maintain your account with us.  In addition to the uses described below, The Company may also use this information to improve our platform and prevent or detect abuses of our Website. You may also be required to provide personal data to order products, services, or participate in one of our online forums or communities.  You are under no obligation to provide such data.  However, if you should choose to withhold requested information, The Company may not be able to provide you with certain services.  The Company may keep a record of any electronic correspondence you send us.  This helps us to keep track of any problems or concerns you may have had with our Website or services.

If retail opportunities are provided, when you place an order, a third-party payment processor may collect a credit card number or other payment account number.  This record will be stored and processed in the United States and other countries (see further below under “How The Company Stores and Processes Data About You” and “How The Company Uses Personal Data About You”).

Please note that sometimes on particular web pages on the Website The Company will require you to provide additional personal data.  When The Company does this The Companymay specify further on these web pages why The Company iscollecting this data and how The Company will use it.

Analysis Tools and our use of cookies

You consent to our use of cookies and other technologies to optimize your experience on the Website.  Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you.  Cookies can be used to recognize users when they return and may help us to customize the Website for you based on your preferences.  Cookies may also be used to identify the user’s geographic location and enable us to restrict particular services to users in certain countries.  Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

The Company controls how the data collected from our cookies and other technologies may and may not be used.  If you do not want to help us to learn how to improve our Website, products, offers and marketing strategy, you can “opt-out” of our ability to analyze such data and disable cookies by modifying the settings in your browser.  Please note that this might affect some functionality on the Website.  For more information about cookies and how to disable them, please go to www.allaboutcookies.org.

Third-party advertisers on the Website may use cookies and other technologies in their advertisements for statistical purposes; The Companyhas no control over cookies placed on the Website by third parties.

How The Company Stores and Processes Data About You

In order to communicate with you about local events, offers and opportunities and other news, the data that The Company collects from you may be transferred to, stored, used and processed by ZenTreks or one of our service providers based in Europe, North America, South East Asia, Asia Pacific or Latin America, or one of our affiliate companies. Such entities may be engaged in, among other things: (i) preparing and sending newsletters to which you subscribe; (ii) the fulfillment of your orders; (iii) the processing of payment details; and (iv) the provision of support services.  The laws of some countries may not provide the same levels of protection of personal data as your home country, particularly if you are resident in the EEA.  By submitting data, you agree to the collection, transfer, storage, use and processing of data about you for the purposes described in this policy.  The Company will take reasonable steps to ensure that data about you is treated securely in accordance with this Privacy Policy, and that all information you provide to us is stored on our secure servers or those of our service providers.


Where The Company has given you (or you have chosen) a password to access the Website, you are responsible for keeping this password confidential.  Please do not share the password with anyone.  The Company will never contact you and ask for your password.

How The Company Uses Personal Data About You

All the information The Company collects via our Website, or through correspondence with you, is used to provide you with any information, products or services you have requested, to operate The Company’s business and to improve the services and products that The Company offers you.  The Company will use personal data about you for purposes such as:

  • Managing the Website and access to it so that it is presented in the most effective way for you and your computer;
  • Dealing with orders and accounts for the supply of our goods and services;
  • Planning and managing The Company’s business activities, including analyzing users’ preferences;
  • Research;
  • Providing you with information about the products and services The Company offers (subject to your preferences where possible);
  • Providing you with information about specially selected third party products and services (if you consent to receive such information on registration);
  • Notifying you of any changes to our products and services;
  • Providing you with password reminders or to notify you that a particular service has been suspended for maintenance; and
  • Processing and dealing with any complaints or inquiries made by you.

As described above, data may be shared within The Company. There are only a limited number of circumstances in which The Company may share with others some or all of the data about you that The Company holds; the instances listed below include some but do not list all limits of sharing by The Company of some or all of the data about you.

  • With agents and other third parties who assist us in the services The Company provides to you by, for example, hosting sites or sending emails on our behalf, and with retail partners on the Website.  In these instances, The Company provides them with only the information that they will need to perform their function. ZenTreksrequires these third parties to comply with The Company’s instructions and requires them not to use any personal data for their own business purposes.
  • In the event that our business assets are ever sold to, or purchased by, another company (our data records are part of our business).
  • With our joint venture partners, sister companies, and close affiliate companies.
  • If The Company is under a duty to disclose or share personal data about you in order to comply with any legal obligation, at the request of relevant regulatory or governmental  authorities, pursuant to a subpoena or comparable binding request, or in order to enforce or apply the Terms and Conditions of Use of applicable to this Website, or to protect the rights, property or safety of ZenTreks, its customers, or others.
  • The Company may make available services such as message boards, chat functionality and blogs, to which you are able to post information and materials.  Please note that any information you disclose through such services or otherwise on the Website is and becomes public information, and may be available to visitors to the Website and to the general public.  In addition, when you choose to make a posting on such services certain personal data will be available for other users to view.  The Company urges you to exercise discretion and caution when deciding to disclose personal data about you, or any other information, on the Website.  THE COMPANY IS NOT RESPONSIBLE FOR THE USE BY ANY THIRD PARTY OF ANY PERSONAL DATA YOU VOLUNTARILY DISCLOSE THROUGH ANY SUCH SERVICES OR OTHERWISE ON THE WEBSITE.
  • With your express consent.

So far as able to and as practicallyas it makes sense to The Company will seek to ensure that each disclosure of personal data about you will be subject to an obligation of confidentiality.
The Company may also use and share anonymized, aggregated data, such as access statistics, within ZenTreks, our joint venture partners and sister companies, and with third parties such as advertisers.  In this instance, the sharing of this information will not involve the identification of individuals.

When and how the company communicates with you and how you can opt-out from receiving future communications or from our sharing personal data about you

The Company may use the information The Company collects to contact you by post, email and postal mail so as to contact you:

  • in relation to the functioning of any services you have signed up for in order to ensure that The Company can deliver the services to you;
  • in relation to any product purchases or orders to ensure that The Company can deliver the purchased product or services to you;
  • to provide you with further information;
  • in relation to any contribution you have made to the Website, e.g. on our message boards or forums;
  • to invite you to participate in surveys about our services (participation is always voluntary);
  • for marketing purposes subject to any elections that you have made in this respect;
  • about a submission you have made to the Website, including any content you provide.

You will be given the opportunity to opt-out of receiving such marketing information at the point when your details are collected.All promotional information from us will come with instructions on how to opt-out from receiving further information in the future.

The Company may occasionally contact you about products and services The Company feels may be of interest to you.  This contact will only come from us (or our agents, joint venture partners or sister company or affiliates) and only if you have indicated that you do not object to these offers.  If you would prefer to no longer receive marketing-related messages from us, or if you would prefer that The Company not share personal data about you with any of our joint venture partners or sister company or affiliates, you may opt-out of receiving messages from us or from our future sharing of information about you by following the “unsubscribe” instructions in the latest such message you have received. The Company will attempt to comply with your request as soon as reasonably practicable.  Please keep in mind that if you opt-out of receiving promotional messages from this Website, The Company will continue to send you transactional messages and important account-related information regarding this Website or products or services offered through this Website.  The Company also will continue to honor your requests regarding promotional communications from other ZenTreks websites for which you have subscribed.

Please note that if you opt-out as described above, The Company will not be able to remove personal data about you from the databases of joint venture partners or sister company or affiliates with which The Companyhas already shared personal data about you (i.e., to which The Company has already provided personal data about you as of the date that The Company has implemented your opt-out request).  If you wish to cease receiving [marketing-related messages from such joint venture partners or sister company or affiliates, please contact such joint venture partners or sister company or affiliates directly or utilize any opt-out mechanisms set out in their respective privacy policies or marketing-related messages.

Data over the Internet and other websites

The Internet is a global network and, therefore, there are times when data about you travels globally and may not always be completely secure.  If you provide us with data over the Internet, this will be at your own risk.  By using the Website, you agree and authorize us to process data in this way.  However, please be assured that The Company uses commercially reasonable procedures and security features to prevent unauthorized access to data about you.

Where the Website contains links to third party websites posted by The Company, please note that these have been included for convenience only.  Neither ZenTreks nor any of its affiliated or sister companies, controls the content of any linked site and any personal data collected by such sites will be subject to the privacy policy of the third party operating that site.  Please read any such third party’s policy carefully before providing any personal data on such websites.  Please note also that links to third party websites posted by community members on the Website (e.g. the community forum) does not indicate The Company’s affiliation with such site and thus you use the linked site subject to the privacy policy of that third party operating that site.  Please read any such third party’s policy carefully before providing any personal data on such websites.   

The Company may sometimes offer content (e.g., competitions, sweepstakes, or promotions) sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that you voluntarily submit to participate in the Website activity. The Company is not responsible for and has no control over these third parties’ use of this information. The Company may use third parties to present or serve the advertisements that you may see on the Website. This Privacy Policy does not cover any use of data that a third party ad server may have collected from you.

Offensive or inappropriate content

If you post or send offensive, inappropriate or objectionable content anywhere on or to the Website, or otherwise engage in any disruptive behavior on the Website, The Company may use the personal data The Company holds about you to stop such behavior (please refer to The Company’s Terms of Use for more explanation as to what constitutes offensive, inappropriate or objectionable content).Where The Company reasonably believes that you are or may be in breach of any applicable laws (for example, but without limitation, content you have posted may be defamatory or infringes on another’s copyrights), The Company may use the personal data it holds to inform relevant third parties such as your data or broadband provider, employer, school email/Internet provider or law enforcement agencies about the content and your behavior.

Legal disclaimer

The Company is not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, The Company cannot guarantee nor does it represent that The Website performance will be error free, and to the maximum extent permitted by law The Company will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your personal data.

How long The Company Will Hold Personal Data About You

The Company will hold personal data about you on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with ZenTreks, subject to any applicable laws and/or regulations. In the case that you wish to cancel your registration as a member of the Website once an account is deleted, use of your personal data will still be maintained and kept for administrative purposes, and will stay on the system for a period of at least one year for administration purposes before being deleted.

Where you contribute to the Website, The Company will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Further Information; How to contact us

To see all of the information The Company has about you, and to correct any inaccuracies, change your options in relation to the information you wish to receive or to cancel your registration, please write to IT Database Controller, ZenTreks, Ltd. 177 Townsend Street, Suite #135, San Francisco, CA 94107.  Any access request may be subject to a fee of $10USD to meet our costs in providing these details, and The Company does not guarantee that such request will provide all information The Website might store or display about you, due to technological limitations and the ability of other users to place Content on the Website.  Thus, you acknowledge that through such request The Company is bound only to provide the information held about you that is reasonably practicably accessible without placing unreasonable and undue hardship on The Company.  If you have questions about personal data relating to you, or our privacy policy, or wish to change or update data The Company holds about you, please contact us at info@zentreks.net


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